Question 1

Where do you ship?

Accepted Answer

We ship to all 50 US states. International shipping is not available at this time.

Question 2

How long does shipping take?

Accepted Answer

Standard US shipping takes 3–7 business days. Orders placed after 12pm ET ship the following business day.

Question 3

Is shipping free?

Accepted Answer

Yes — standard US shipping is complimentary on orders over $75. Orders under $75 ship for a flat rate of $8.

Question 4

What is your return policy?

Accepted Answer

We offer free returns within 30 days of delivery for unworn items in original condition with tags attached.

Question 5

How do I start a return?

Accepted Answer

Email INFO@COSYCUTT.SHOP with your order number and we'll send you a prepaid return label within one business day.

Question 6

When will I be refunded?

Accepted Answer

Refunds are processed within 3–5 business days after we receive the return. Because this site does not collect payment, refunds are handled off-site by our team.

Question 7

How do your sizes run?

Accepted Answer

Our pieces are cut true to size. If you're between sizes, we suggest sizing up for a more relaxed fit.

Question 8

Where is the size chart?

Accepted Answer

You'll find a size chart in the Details section of every product page, and in our shipping information.

Question 9

Can I check out as a guest?

Accepted Answer

Yes. You can complete an order without creating an account. Creating an account lets you save addresses and view order history.

Question 10

How do I check my order status?

Accepted Answer

If you have an account, order status is available under My Account → Order history. Guest customers receive updates by email.

Question 11

Can I edit my order after placing it?

Accepted Answer

Contact us within one hour of placing your order and we'll do our best to update it before it ships.

Frequently asked questions

Shipping

Returns

Sizing

Orders & account